Mastering Civility: A Manifesto for the Workplace by Christine Porath

Author:Christine Porath [Porath, Christine]
Language: eng
Format: epub
Tags: Biography + Memoir
ISBN: 9781455568987
Google: Sv43DAAAQBAJ
Amazon: 1455568988
Published: 2016-12-27T06:00:00+00:00

Set a Tone of Respect

Leaders establish norms about respectful e-mail conduct through their own habits and routines. For instance, if leaders typically send out e-mails in the evenings and during the weekends, employees will likely feel compelled to read and respond to them. Even if leaders don’t expect responses, their actions tell a different story.

If you write e-mails at all hours, consider placing them in draft folders until working hours or use a delayed delivery service. You’ll get a faster reply. According to research based on more than two million e-mail users, people respond to e-mail faster during working hours. 7 Delayed delivery can also be used when you know someone is out of his or her office, on vacation, or in a different time zone. If you’re sending e-mails during the workday, don’t expect your employees to respond immediately. If you do, you’ll find that your employees are distracted, stressed out, and less productive, responding to a deluge of incoming e-mails rather than tackling higher priority items.

When Gloria Mark at the University of California, Irvine, took away e-mail for five days from a group of US Army civilian employees, she found that stress levels, measured by heart monitors, decreased. People reported feeling more in control of their working lives, and they tended to engage in more face-to-face conversations. They also reported being far more productive. 8

Mark recommends that organizations and leaders encourage employees to read e-mails at limited times during the day versus continually checking for them. 9 Other research has borne out the merits of this approach. In a two-week experiment, researchers asked adults to check their inbox three times a day for a week and another group of adults to check as often as they wanted. The next week, they reversed the instructions for the groups. Employees who checked their e-mail only three times a day reported being far less stressed after one week than employees told to check e-mail freely. The “e-mail-minimalizers” answered roughly as many e-mails as those who checked e-mail often, but in 20 percent less time. 10

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